Shipping and Returns Policy

SHIPPING POLICY

 

Shipping Costs

  • Our aim is to provide the most affordable shipping to our customers, based on their delivery location.

  • We provide $10 flat rate shipping for our smaller products (satchel sized), nationwide within our courier's network.

  • For our large bulky items (eg our 1.4m tall padded baby play mats) we provide discounted $10 flat rate shipping to our courier's zones along Australia's East Coast. We charge standard delivery costs to all other locations within our courier's network.

  • Enter your postcode in the shipping estimate box (located on all product pages) for a quote. For multiple product purchases, enter your postcode at the shopping cart.

  • Our shipping provider's network covers the majority of Australian homes (92% Australian coverage). Unfortunately we are unable to ship to some regional/remote locations. If our shipping provider does not cover your zone, you will be notified once your postcode is entered into the shipping estimate box. Please contact us directly if you would like to discuss other options.

  • All deliveries are made by registered courier and will require a signature, unless customer's leave the comment of not signature required.

  • We are unable to deliver to a Post Office Box or Private Bag.  

Delivery Time

  • Delivery times are 4-7 business days* from the time of order. 

  • Deliveries are made by our courier Monday through Friday.

  • *Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above. Western Australia and New Zealand may also require a longer postage time (5-14 days).

Order Tracking

  • All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

Do you ship outside Australia?

  • Yes! We now deliver to New Zealand and within the EU from the UK. 
  • If you are visiting us from Europe or the UK, we can indeed look after you over at www.munchkinandbear.co.uk.

RETURNS POLICY

Can I return my product?

  • Munchkin & Bear offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

  • We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

  1. All returns must be unused and in their original condition (including all original, protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The original shipping costs to you are not refunded.

How do I return a product?