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CLOSED FOR THE HOLIDAYS!
Please note any orders placed between January 4th and January 17th will be dispatched upon our return on January 18th.
Munchkin Mats Pty Ltd
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  • Luxe Padded Play Mats
    • Large Luxe Play Mats
    • Medium Luxe Play Mats
    • Round Luxe Play Mats
    • Tiny Adventurer Collection
  • Storage Baskets
    • Gelato Collection
    • Love Knot Baskets and Nest Pods
    • Pom Pom Storage Baskets
  • Gift Vouchers
Munchkin Mats Pty Ltd
0
Cart0
  • Luxe Padded Play Mats
    • Large Luxe Play Mats
    • Medium Luxe Play Mats
    • Round Luxe Play Mats
    • Tiny Adventurer Collection
  • Storage Baskets
    • Gelato Collection
    • Love Knot Baskets and Nest Pods
    • Pom Pom Storage Baskets
  • Gift Vouchers
  • Home
  • Shipping and Returns Policy

Shipping and Returns Policy

SHIPPING POLICY

Ordering

We dispatch orders each week day from our warehouse so you can be assured that your play mat will arrive promptly in your home.  If you have any questions, our Customer Serivce team operates 10am till 2pm on weekdays and you can contact them at info@munchkinandbear.com.au. 

As a small business, there are times throughout the year such as school holidays when there may be a slight delay in dispatch times but we always keep you in the loop through our social media channels. Check us out on Instagram and Facebook!

Shipping Costs

  • Our aim is to provide the most affordable shipping to our customers, based on their delivery location.

  • We provide $10 flat rate shipping for our smaller products (satchel sized), nationwide within our courier's network.

  • For our large bulky items (eg our 1.4m tall padded baby play mats) we provide discounted $10 flat rate shipping to our courier's zones along Australia's East Coast. We charge standard delivery costs to all other locations within our courier's network.

  • Enter your postcode in the shipping estimate box (located on all product pages) for a quote. For multiple product purchases, enter your postcode at the shopping cart.

  • Our shipping provider's network covers the majority of Australian homes (92% Australian coverage). Unfortunately we are unable to ship to some regional/remote locations. If our shipping provider does not cover your zone, you will be notified once your postcode is entered into the shipping estimate box. Please contact us directly if you would like to discuss other options.

  • All deliveries are made by registered courier and will require a signature, unless customer's leave the comment of not signature required.

  • We are unable to deliver to a Post Office Box or Private Bag.  

Delivery Time

  • Delivery times are 4-7 business days from the time of order for most Australian locations.

  • Northern Territory, Western Australia and New Zealand require a longer postage time (8-14 business days).

  • Deliveries are made by our courier Monday through Friday.

  • Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

Order Tracking

  • All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

Do you ship outside Australia?

  • Yes! We now deliver to New Zealand and within the EU from the UK. 
  • If you are visiting us from Europe or the UK, we can indeed look after you over at www.munchkinandbear.co.uk.
  • If you are purchasing from the US or Canada, please contact us and we can provide shipping quotes to be delivered from either Australia or the UK. We are a global business!

RETURNS POLICY

Can I return my product?

  • Munchkin & Bear offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

  • We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

  1. All returns must be unused and in their original condition (including all original, protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The original shipping costs to you are not refunded.

How do I return a product?

  • If you wish to return a product, please contact us at info@munchkinandbear.com.au and we can take you through returning your product.

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Copyright © 2021 Munchkin Mats Pty Ltd
ABN: 23169020080
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Munchkin Mats Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Munchkin Mats Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 23169020080. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.