We dispatch orders each week day from our warehouse so you can be assured that your play mat will arrive promptly in your home. If you have any questions, our Customer Serivce team operates 10am till 2pm on weekdays and you can contact them at email@example.com.
As a small business, there are times throughout the year such as school holidays when there may be a slight delay in dispatch times but we always keep you in the loop through our social media channels. Check us out on Instagram and Facebook!
Our aim is to provide the most affordable shipping to our customers, based on their delivery location.
We provide $10 flat rate shipping for our smaller products (satchel sized), nationwide within our courier's network.
For our large bulky items (eg our 1.4m tall padded baby play mats) we provide discounted $10 flat rate shipping to our courier's zones along Australia's East Coast. We charge standard delivery costs to all other locations within our courier's network.
Enter your postcode in the shipping estimate box (located on all product pages) for a quote. For multiple product purchases, enter your postcode at the shopping cart.
Our shipping provider's network covers the majority of Australian homes (92% Australian coverage). Unfortunately we are unable to ship to some regional/remote locations. If our shipping provider does not cover your zone, you will be notified once your postcode is entered into the shipping estimate box. Please contact us directly if you would like to discuss other options.
All deliveries are made by registered courier and will require a signature, unless customer's leave the comment of not signature required.
Delivery times are 4-7 business days* from the time of order.
Deliveries are made by our courier Monday through Friday.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above. Northern Territory, Western Australia and New Zealand may also require a longer postage time (5-14 days).
Can I return my product?
Munchkin & Bear offers all customers a 100% no questions asked money back guarantee (subject to the terms below).
We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). The only conditions applying to returns are as follows:
How do I return a product?
If you wish to return a product, please contact us at firstname.lastname@example.org and we can take you through returning your product.