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Munchkin Mats Pty Ltd
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  • Luxe Padded Play Mats
    • By Colour
      • Blue
      • Earthy
      • Green
      • Grey
      • Multi
      • Pink
    • By Print
      • Abstract
      • Floral
      • Geometric
      • Gingham
      • Hand-Illustrated
      • Spots
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    • By Collection
      • Botanical
      • Hamptons
      • Scandi-Stars
      • Speckled
      • The Classic Storybook Collection
      • Tiny Adventurer Collection
    • Large [2m x 1.4m]
    • Medium [1m x 1.4m]
    • Round [1.4m Diameter]
    • Shop All
  • Toys
    • Developmental Toy Range
    • Gift Bundles
    • Tummy Time Mirrors
  • Gifting - Gift Vouchers & Bundles
  • Toy Storage Baskets
Munchkin Mats Pty Ltd
0
Cart0
  • Luxe Padded Play Mats
    • By Colour
      • Blue
      • Earthy
      • Green
      • Grey
      • Multi
      • Pink
    • By Print
      • Abstract
      • Floral
      • Geometric
      • Gingham
      • Hand-Illustrated
      • Spots
      • Stripes
    • By Collection
      • Botanical
      • Hamptons
      • Scandi-Stars
      • Speckled
      • The Classic Storybook Collection
      • Tiny Adventurer Collection
    • Large [2m x 1.4m]
    • Medium [1m x 1.4m]
    • Round [1.4m Diameter]
    • Shop All
  • Toys
    • Developmental Toy Range
    • Gift Bundles
    • Tummy Time Mirrors
  • Gifting - Gift Vouchers & Bundles
  • Toy Storage Baskets
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

Got a Question? Let’s Answer it!

1. WHERE DO YOU SHIP TO?

We can deliver our Luxe Padded Play Mats all around Australia and New Zealand, including most rural areas. If our shipping provider does not cover your zone, you will be notified once your postcode is entered into the shipping estimate box. If your area is not available for delivery, please get in touch with our Customer Care Team via the "Contact Us" page to find a suitable solution. 

International Shipping is available - please contact our Customer Care Team through the "Contact Us" page. 

PLEASE NOTE: we are unable to deliver to PO Boxes or other similar services as our products are too large to be accepted. 

 

 

2. WHAT IS YOUR AVERAGE SHIPPING TIME?

Delivery times are 4-7 business days from the time of order for most Australian locations. Northern Territory, Western Australian and New Zealand parcels require a longer postage time of 8-14 business days. Deliveries are made by our couriers Monday - Friday.

PLEASE NOTE: during our sale/promotional events, delivery may be longer than the specified delivery times above

 

 

3. WHAT ARE YOUR SHIPPING CHARGES?

Our aim is to provide the most affordable shipping to our customers, based on their delivery location. We provide a flat rate of $12.99 to most Australian metro areas for Play Mat deliveries. Toys have a $10 flat rate Australia wide. 

For those living in more rural locations, we use a true cost shipping method, meaning your shipping may be a little more expensive. For a shipping estimate, simply enter your postcode on any product page for a quote. For multiple product purchases, enter your postcode at the shopping cart. Please dont hesistate to contact us directly at info@munchkinandbear.com.au if you have any shipping questions.

New Zealand orders incur a flat rate of $35 for a play mat order.

International shipping prices vary depending on location. Contact us for more details.

 

 

4. CAN I TRACK MY ORDER?

All orders are dispatched via a track & trace courier. Once dispatched, you will receive an email from our couriers that includes tracking details so you can follow your order all the way to you! If you are having trouble with tracking your order, please get in touch with our Customer Care Team via the "Contact Us" Page.

 

 

5. WHAT IS THE BEST WAY TO CLEAN MY M&B PRODUCTS?

Cleaning our Luxe Padded Play Mats is simple. Wipe yours clean with warm water and mild detergent/liquid soap with a damp microfibre cloth (just as you would clean your baby's high chair for example). Dry thoroughly after cleaning and before flipping over.

 

The following is not recommended:

  • Do not use products with bleach, alcohol, natural citrus oils, essential oils or abrasive agents (e.g. Gumption) as they may damage or discolour the TPU mat coating. Some natural cleaning sprays may also damage your play mat.
  • Vigorous rubbing may damage and remove the top layer colour.
  • Some baby wipe, sunscreen and insect repellent brands can contain ingredients which may discolour/damage your mat's coloured surface.
  • Avoid sharp, rough & hot materials from coming in contact with your play mat (e.g. sharp heels or toys, stiff vacuum brush, boiling water).
  • Pens, textas, crayons and permanent markers can stain the mat (and all your furniture!) permanently. Those budding Picassos can get a little too creative sometimes! 
  • Not designed for prolonged sunlight/outdoor use. Direct sunlight and high temperatures may cause deterioration of the play mat.
  • Pet claws and teeth may cause damage and are not covered under warranty.
  • Heavy furniture on the play mat may cause permanent depressions.
  • Do not steam clean.

For Toys, visit our blog here: LINK

 

 

6. CAN I RETURN MY PRODUCT?

Yes of course! We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). All returns must be unused and in their original condition. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related return shipping costs.

International Customers:  please make sure you are 100% happy with your order style and size, as returns cost are customers responsibility.

If you wish to return a product, please contact our Customer Care Team at info@munchkinandbear.com.au

PLEASE NOTE: Munchkin & Bear reserves the right to reject returns outside the 30 day return period, or items which are returned that are not in their original condition.

 

 

7. WHAT IS YOUR WARRANTY?

If the product is found to be defective or has a factory error, your Luxe Padded Play Mat is covered by a 6 month warranty from the date of purchase, with a valid receipt. Your product will be replaced at Munchkin and Bear's cost pending stock availability, this includes all related shipping costs.

The warranty is void however, if the defects are caused by improper use of the product or failure to follow the cleaning and care instructions as stated on our website.

 

 

8. CAN YOUR PLAY MATS BE ORDERED IN CUSTOM COLOURS/PATTERNS?

The lead time to produce our baby play mats is around 4-6 months. They are produced in large numbers and unfortunately this makes it impossible to take custom orders or mix and match colours! We would love to hear your ideas for future designs and colour combinations though!

 

 

9. ARE YOUR BABY PLAY MATS NON-TOXIC? DO THEY CONTAIN ANY HEAVY METALS, PHTHALATES OR OTHER NASTIES?

Firstly, we take the safety of babies and children incredibly seriously. We developed our own baby play mats with this in mind, after we were very unhappy with the strong chemical smell of other products we purchased for our own children that were made of PVC and EVA. Our Munchkin & Bear baby play mats are made from PU and are certified as non-toxic.

The use of PU (polyurethane) compared to PVC (poly-vinyl chloride) creates a safer play mat for your children, without the harmful and toxic chemicals, however still allows for a durable and hard-wearing mat which can be easily wiped clean. They have been independently tested by SGS and their testing report conclusion found that the material complied with international safety standards and that lead, mercury, cadmium, PBPs, PBDE’s and formamide were not detected.

Additionally, our baby mats have no nasty chemical smell upon opening and do not need to be “aired” as some products do and as they are one solid piece (not puzzle pieces) they won’t end up being chewed on in your babies mouth.

To find out more, visit our Material Matters Blog Post HERE

 

 

10. HOW CAN I GET IN TOUCH?

Email our Customer Care Team at info@munchkinandbear.com.au or use our handy "Contact Us" page, we'd love to hear from you!

Phone number? Well the reason we don't have a phone number listed on our website is because in addition to running Munchkin & Bear, we are the parents of small children (who save their worst behaviour for when the phone rings!)

We endeavour to answer all enquiries within a timely manner (however during busy periods it may take a few days sorry!)

 

 

11. CAN I FOLLOW YOU ON SOCIAL MEDIA & SAY NICE THINGS ABOUT MUNCHKIN & BEAR?

Yes of course! (ok this isn't a frequently asked question at all, but we do love it when our customers connect with us and share cute pics)

Facebook: Munchkin and Bear

Instagram: @munchkinandbear

 

If your question hasn’t been answered here, please feel free to get in touch at info@munchkinandbear.com.au

 

 

Watch these videos for some handy tips & tricks!

 

 

Our Blog

Our Blog

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The Brisbane Boutique

The Brisbane Boutique

  • Find out More

Need Help?

Need Help?

  • FAQs
  • Contact Us

Shipping & Order Tracking

Shipping & Order Tracking

  • Shipping & Returns Policy
  • Track Order

Meet the Team

Meet the Team

  • Who is M&B?
  • Doing Our Bit (Humanities)
  • M&B Trophy Cabinet

The Boring Bits

The Boring Bits

  • Privacy Policy
  • Security Policy
  • Terms of Use
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ABN: 23169020080
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Munchkin Mats Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Munchkin Mats Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 23169020080. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What We Collect:

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.